Return Policy/Pre-Orders Policy:
Please contact us for any returns prior to sending an item back. We also ask that you provide pictures of any damaged item, both shipping box and the order itself. Unopened items must be returned within 14 days of the product being purchased. This date is based on each individual product purchase date, not the date of order placement or payment. Seismic will refund you the entire purchase price of the item (shipping fees to and from will not be refunded). Refunds will be issued in the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, no refund will be issued. Opened items that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened, these will not be accepted. Purchased items must be returned in original form in order to receive a refund.
If you receive an item that has a manufacturer's defect we will do our best to provide you a replacement. Please contact us within 14 days of receiving your order. Defective item must be shipped back first, before a replacement can be provided. Defective items may only be exchanged for the same item, or something of equal value.
We are not able to accept any figures or items that have been disassembled or modified in any way, due to the overall quality and integrity being compromised.
Seismic will offer pre-order/pre-purchase for select items so people can ensure they won’t miss out on product releases. All pre-purchase opportunities are made available on a first come first serve basis. Please read over this policy page prior to placing your preorder so you are aware of how we determine these orders.
We work hard to make preorders a convenient experience and an easy opportunity to guarantee access to products before they release. Preordered products have not yet finished manufacturing and we put them for sale once we have a solid shipping date so you can know when to expect your product. However, these dates are subject to change. We would always like preorders to show up within the given time frame, but unfortunately delays can happen. There are no guarantees for exactly when preordered products will arrive to us or the customer. No compensation will be given for preorders that arrive late. As soon as we know any more details or changes about our ship dates, we will update our listing and post on our social media channels. If a product delay is longer than expected, you will be contacted by us directly via e-mail.
All preorders will be charged, in full, at the time your order is being placed. This ensures your item is secure and held for you. Customers can order both preorder and in stock items on the same order. Please be aware that your in-stock purchase will arrive first prior to the preorder item.
You can cancel preorders up till one month prior to item ship date in the listing at time of purchase. Any cancelled preorders beyond this point will be subject to a 20% restocking fee. This amount is nonrefundable. To cancel your order email us with your name, shipping address and order number.
Pricing and Fulfillment:
When possible, we will send out notifications that a preorder is shipping soon. This e-mail will remind you of the order being placed. We ask that you review your order information. Should a change in address be required you must contact us prior to the items being shipped. We are not responsible for any items that are shipped to the wrong address. Please be diligent in sharing any new shipping information with us. Should the shipping be more than what was already paid for you will be required to pay additional shipping.
In very rare circumstances, the price of an item may change from preorder time to ship-date time (product launch). If this occurs when we receive a solicitation from our manufacturer you will be contacted about this. This could happen due to actions beyond our control such as pricing errors, market conditions for materials, tariffs, act of God, etc. In the event that the price increases, we will notify you immediately. If the price fluctuation is large enough, we may have to adjust the price of the product including preorder prices and may ask for additional payment.
We work hard to fulfill every preorder we take, but if, for some reason, we cannot fulfill your preorder, we will cancel it and immediately refund your purchase and shipping price in full. No additional compensation will be given for the inconvenience.
Non Seismic Products
*Please note that additional items for sale on our website such as vintage and non Seismic products are going to occasionally come with defects, paint chips and scuffs, slight creases in tags, tear in bags, missing pieces, or wear and tear to packaging or product due to age. Please read the description of any and all items you are planning to purchase very carefully. Also please take note of all photographs of items prior to purchasing them. These items are sold in the condition they were purchased by us at the time. We take no responsibility for any wear and tear of non Seismic items for sale.
Pre-ordering is a helpful way for us to guarantee a certain number of toys to be manufactured and helpful for our customers to have peace of mind that they are guaranteed a product at launch. Please, do not preorder a product if you do not intend to complete your purchase.